SimAuthor Employment Opportunities

SimAuthor, Inc. is a proven and fast growing leader in aviation flight data analysis and visualization. Our products provide solutions and responsive services to both the US Department of Defense, other Government agencies and the commercial aviation sector.  If you are an energetic and creative professional with a proven track record and expertise in commercial or defense aviation or in engineering, software development, or network administration, please send us your resume in response to our current openings.

At SimAuthor, you'll find competitive compensation, outstanding benefits, and an exciting and rewarding work environment!

To apply, email your resume and cover letter with salary history to: hrrecruiter@simauthor.com.  Please add the job title of the position you are applying for to the subject field.

Customer Service Representative
 
JOB RESPONSIBILITIES & REQUIREMENTS:

The Customer Support Specialist is the primary customer interface with SimAuthor’s customer base for service issues related to our products.

RESPONSIBILITIES:
• Receive customer requests for technical and logistical support related to delivered products.
• Provide responses and solutions to customer inquiries by solving the issues individually when possible (preferred), and also by soliciting support from other resources within the company.
• Keep the customer informed of progress on open issues.
• Create and issue temporary and permanent software licenses for customers, SimAuthor staff, and designated third parties along with directions for their installation. Maintains records of all license deliverables, and tracks when new licenses are to be issued (by date or by new deliveries).
• Maintain a record of customer “maintenance” accounts.
• Maintain a log of all customer calls and emails received
• Perform functions related to shipping and receiving products, working with carriers to obtain the best financial and performance metrics.
• Update the customer data base when deliveries are made.
• Create CDs and DVDs of products along with their labels.
• Ship products and material to outside stakeholders as directed by programs, and informs management of those deliveries.
• Maintain the technical library.
• Provides product-testing assistance to the Software Quality Control section.

MINIMUM REQUIREMENTS:
• Proficiency in Microsoft Word, EXCEL and Sales reporting software
• Technical competency sufficient to understand, operate, and test SimAuthor products.
• Strong communication skills both written and verbal
• Two-year degree (technical/business/communication) or equivalent.
• Three years of demonstrated customer support responsibility
• Three years minimum experience in an environment where independent action is required

PREFERRED REQUIREMENTS:
• Four-year degree (technical/business/communication) or equivalent.
• Five years experience in a customer support position.

LEADERSHIP AND COMMUNICATION SKILLS:
• Speak clearly and persuasively in positive or negative situations
• Listen and seek clarifications; respond well to questions
• Write clearly and informatively; vary writing style to meet needs
• Solicit and apply customer feedback (internally and externally)
• Improve related processes, products, and services
• Find ways to improve and promote quality; demonstrate accuracy and thoroughness

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee requires normal manual dexterity, speech and hearing. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job require frequent use of a computer monitor.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is accomplished in a moderately clean office environment with adequate environmental (heating/ cooling) control. The noise level in the work environment may occasionally be moderate due to noises associated with computer equipment, telephones, and environmental control systems. This position is primarily accomplished in an office environment.

Sales Engineer

JOB RESPONSIBILITIES & REQUIREMENTS:

Summary:
We are seeking a Sales Engineer for our Boulder, CO facility. This position is a Sales Engineering position in direct support of the field sales team. The Sales Engineer will work closely with the Sales Directors who own ultimate responsibility for the accounts in those territories, as well as identify and assist in development of new customers and new opportunities. The Sales Engineer will be responsible for assisting in responses to RFI’s RFP’s and RFQ’s. The Sales Engineer should be able to demonstrate the software, coordinate and oversee evaluation trials and successfully position and sell the overall value of the SimAuthor solution to the customer.

JOB RESPONSIBILITIES:
• Support Sales staff and Sales management to meet quota goals.
• Respond to technical issues, coordinating and overseeing resolution of problems.
• Provide Pre and Post Sales support by responding to RFP’s and delivering technical presentations, demonstrations, training and other sales support activities to generate, amplify and successfully capture customer interest.
• Prepare high quality, accurate and timely responses to communications received from customers in the field.
• Oversee post-sales activities including installation, familiarization, support, product shipment and delivery, and invoicing.
• Call on customers in order to answer questions, obtain forecasts, insure customer satisfaction and increase market share.
• Obtain technical expertise for all products supported.
• Develop engineering system plans and diagrams.
• Work primarily in structured assignments under direction of sales management.
• Prepare and deliver presentations to existing customers to provide technical training and to generate interest in new products.
• Provide post-sales support including installed application installations and product introductions, product migration support, field training, documentation and upgrades, and distribution of technical materials and software.
• Troubleshoot as necessary.
• Responsible or quality reporting and documentation on engineering methods and procedures, product customization, product functionality and feature development opportunities, and installed application utilization.

JOB REQUIREMENTS:
• Sales Ability, effective written/oral communication, ability to develop business relationships, strong presentation skills with strong PC literacy to include MS Word, Excel and PowerPoint.
• Eternal optimist.
• BS/BSE in engineering, computer science or other applied technical discipline.
• Familiarity with business metrics such as marginal return, ROI, P/L, etc.
• Travel 33% - 50%

Software Engineer
 
JOB RESPONSIBILITIES & REQUIREMENTS:

Analytical Skills:
• Understanding of software life cycle process
• Numerical processing
 
PREFERRED REQUIREMENTS:
• Working OpenGL or D3D knowledge
• Working GIS knowledge
• Working Network Communication (TCP, UDP, RS232, reflective memory)
• Working knowledge of avionic bus protocols (1553, 429, etc.)
• N-Tier or Client/Server experience
• Working knowledge of SQL and OLAP

LEADERSHIP AND COMMUNICATION SKILLS:
• Excellent verbal and writtencommunication to technical and non-technical audiences
• Excellent organizational skills and ability to work with other software developers
• Speak clearly and persuasively in positive or negative situations
• Listen and seek clarifications; respond well to questions
• Write clearly and informatively; vary writing style to meet needs
• Solicit and apply customer feedback (internally and externally)

Security:

• Applicant selected may be subject to a government security investigation; if so, must meet eligibility requirements for access to classified information.

• Personnel will be subject to all Security regulations, rules, and policies of the Government facility.
 
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this job, the employee requires normal manual dexterity, speech and hearing.  The employee must occasionally lift and/or move up to 20 pounds.  Specific vision abilities required by this job require frequent use of a computer monitor. 
 
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Work is accomplished in a moderately clean office environment with adequate environmental (heating/cooling) control.  The noise level in the work environment may occasionally be moderate due to noises associated with computer equipment, telephones, and environmental control systems.  This position is primarily accomplished in an office environment.   Nominal travel may be required.